Shipping policy

At Pure Wild, we are committed to providing you with the best possible customer experience. This Shipping Policy outlines our shipping procedures and timelines.

Shipping methods:

We ship our products using a variety of carriers, including but not limited to Australia Post & UPS. We may also use other carriers as necessary to ensure timely delivery of your products.

Shipping timelines:

We will make our best efforts to process and ship your order within 3 - 4 business days of receiving your order. Shipping times may vary depending on your location and the carrier used. Once your order has shipped, you will receive a tracking number via email.

Shipping rates:

Shipping rates vary depending on the weight and destination of your order. You can view the shipping rates for your order during the checkout process. We may also offer free shipping promotions from time to time, as indicated on our website.

International shipping:

We currently do not offer international shipping.  

Shipping address:

Please ensure that your shipping address is accurate and complete. We are not responsible for any delays or losses that result from an incorrect or incomplete shipping address.

Shipping errors:

If you receive the wrong product or if your product is damaged during shipping, please contact us at office@purewild.com.au. We will work with you to resolve any shipping errors as quickly as possible.

Delivery delays:

We are not responsible for any delays in delivery that are beyond our control, including but not limited to weather, carrier delays, and customs delays. We will work with you to resolve any issues that arise as a result of delivery delays.

Contact us:

If you have any questions or concerns about our Shipping Policy, please contact us at office@purewild.com.au. We are committed to working with you to ensure that your products are delivered safely and on time.